Here’s a collection of common questions we get and our answers to them.  If you still can’t find your answer after looking through here give us a call we can deffinately help you with it:

Q: How do you guarantee the work that you do?

1.) Our No Fix – No Pay guarantee assures you that if we can’t find the problem you don’t pay a dime.  If we are unable to diagnose your problem there will be no charge for the service call.

2.) Our on-time guarantee assures you that we will be to your appointment on time or else we will give you a service credit on your final bill for the amount of time between the scheduled appointment and our actual arrival.

3.) Our services are guaranteed that when we are done with the work we were called in to perform that your problems will be corrected or else you don’t pay. 

If the problem was related to spyware or other malicious programs, we will certify that the virus or spyware has been removed from the computer at the end of our appointment.

As part of our best care consultations we will also explain how to avoid these types of programs in the future and provide solutions such as the proper anti-virus software for your computer. However, we have no control over what you may download from the Internet, so we cannot promise that you will remain free from viruses and spyware after we leave.
 

Q: What do you need for your appointment?

These items will help make our work and diagnose of your problem easier if you can have the following items ready when we arrive.

• Make sure the computer is easily accessible.
• If you have animals, please keep them somewhere where they will not interfere with the work.
• Have all original CD’s that came with your computer readily available
   

Q: How long does an "average" appointment take

Most items can be resolved in about 1 hour unless we need to order parts. Then it usually takes about 2 hours. If you have multiple problems occuring then it could take 2-3 hours, but this is rare.
 

Q: What type of machines can you work on?

 We work on all standard machines.  Apple, Windows and Linux.
 

Q: What type of services can you offer?

  Our professionals are available to service a wide variety of computing needs. Are you within the Portland metropolitan area? No travel fees are charged for appointments within 20 miles of downtown Portland, OR. Our specialty is preventing problems before they turn into a crisis. That’s why many local companies count on us to keep their computer systems up to date. Here are some of the services we offer our business customers:

• Monthly maintenance (diagnostics, security and application updates; upgrades)
• Move assistance
• Office space design and hardware setup
• Internet connectivity
• Mail, File and Web hosting
• Backup solutions and media management
• Network engineering
• Security audits
• Asset management and tracking
• Hardware and software training
• Product consultation
• Web design
• Database application development